Service Policy for Canos Maid

1. Schedule & Arrival

• Cleaners will arrive within the scheduled service window.
   

• If early or late, we will notify you.
   

2. Access Policy

• You must be present or provide secure access instructions (e.g., lockbox code).
   

• Failure to provide access may result in a lockout fee.
   

3. Health & Safety

• Pets should be secured.
   

• Cleaning teams follow safety protocols and use professional-grade equipment.
   

4. Supplies & Equipment

• We provide all necessary cleaning supplies unless otherwise agreed.
   

• Environmentally friendly options are available upon request.
   

5. Extra Services

• Requests for additional tasks not covered in the original booking may incur extra charges.
   

6. Satisfaction

• Report any issues within 24 hours for corrective service or appropriate credit.